Frequently Asked Questions
Everything you need to know about our active dog gear and apparel.
How do I determine the correct size for my dog?
We provide a detailed sizing chart on each product page. To ensure the best fit, measure your dog's weight, neck circumference, and the length from the base of the neck to the base of the tail.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in new, hair-free, and resalable condition with original tags attached.
How long will it take to receive my order?
Standard domestic shipping typically takes 3 to 7 business days. Priority shipping options are available at checkout for faster delivery.
Are your harnesses suitable for everyday walks or just mushing?
While our gear is designed for high-performance sports like mushing and canicross, many of our harnesses are versatile enough for everyday walking and hiking.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination country and selected carrier.
How should I clean and maintain my Howling Dog Alaska gear?
Most of our products are machine washable on a gentle cycle with cold water. We recommend air drying to preserve the integrity of the padding and reflective materials.